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Cozey never offers discounts, sales or promo codes, including during major events like Black Friday.Cozey does offer a Certified Refurbished Program. Certified Refurbished items are “like new” prod...

Once we receive the product, our Quality Assurance Team will inspect it to ensure there is no customer-caused damages or modifications. From then, please allow 3-7 business days for the refund to b...

Self-Service Portal: If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can fo...

Returning with Cozey is completely free during your 30-day trial, as long as the items are returned in their original packaging. Our custom-designed boxes protect your furniture and make returns ea...

From the moment your Cozey product arrives, you have 30 days to experience it, risk-free. If it’s not the perfect fit, we’ll happily take it back at no cost to you. Just be sure to keep the origina...

No Need to Be Home for Delivery! Our delivery partners make it easy for you. You'll receive an "Out for Delivery" notification when your order is on its way, and your boxes will be left safely at y...

While we can’t schedule specific delivery windows for most orders, we have recently started offering this option for certain products in select areas. We can place a hold on your order to ensure it...

Couriers will leave boxes at the entrance or lobby of your building in a safe location. If they cannot leave the boxes safely, they will reattempt delivery the next business day. Please note that e...

Our couriers do not deliver inside your home, but our boxes are conveniently sized to fit through any door and are easy to move. While having help is always nice, moving them alone is possible!

Your Cozey order is designed to arrive as conveniently as possible. Here’s what you can expect:Complete Shipments: Your delivery will include the complete furniture piece (like a sofa or table), ev...