Troy
- Total activity 113
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 3
- Subscriptions 86
Activity overview
Latest activity by Troy-
Troy created an article,
How Do I Know Which Ciello Model I Have?
Your Ciello comes in one of two versions: the Hidden Connectors model (our newest) or the V-Clip Connectors model. They aren't cross-compatible, so before you expand, check which one you have. Two ...
-
Troy created an article,
Can I schedule my delivery on a specific date?
While we can’t schedule specific delivery windows, we can place a hold on your order to ensure it doesn’t ship before your preferred date. This hold pauses processing until the agreed-upon date, an...
-
Troy created an article,
How do I make a return?
Contact usYou can reach out to us with your order number using the chat widget or by email support@cozey.com.au We’ll be happy to help guide you through the process. Not Sure About Your Return?If ...
-
Troy created an article,
Do you offer any discounts/sale or coupon codes?
Cozey never offers discounts, sales or promo codes, including during major events like Black Friday.Cozey does offer a Certified Refurbished Program. Certified Refurbished items are “like new” prod...
-
Troy created an article,
Does Cozey offer a warranty?
Yes! We offer a 5-year limited warranty on all of our products.This voluntary warranty is provided in addition to your rights under the Australian Consumer Law. Your consumer guarantee rights are n...
-
Troy created an article,
What is covered by the warranty?
We offer a 5-year limited warranty on all our products, ranging from our sofas to our accessories. Our warranty covers all defective parts not related to consumer-caused damage or modifications. Pl...
-
Troy created an article,
Where Can I View the Product Dimensions?
Need to check product dimensions to ensure the perfect fit for your space?It’s easy! Here’s how to view the dimensions of any Cozey product:Go to the product configuration page for the seating coll...
-
Troy created an article,
Where Can I Find the Product Assembly Guides?
At Cozey, we make it simple for you to assemble your furniture with ease! To find the assembly guide for your product: Visit our Assembly Guides Page. Select the product you’d like to view the ass...
-
Troy created an article,
Do I need to ship back the damaged part or module when making a product claim?
No, you don’t need to ship it back. We encourage you to dispose of, recycle, or donate the damaged part in a way that works best for you. Our goal is to make the process as simple and stress-free a...
-
Troy created an article,
What is the return policy for products covered by CozeyProtection+?
If you decide to return a product covered by CozeyProtection+, you will receive a refund for the protection if you return the entire product within the eligible return period. Partial returns that ...