How do I make a return?

Self-Service Portal: 

If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can follow the easy step-by-step instructions.

Contact Us: 

If you don’t have an account or prefer personalized assistance, you can reach out to us using our chat widget with your order number. We’ll be happy to help guide you through the process.

Not Sure About Your Return?

If you have a specific reason for your return, let us know—there may be an option to exchange your item for a different size or model that better fits your needs. If you aren’t sure what went wrong or why you’d like to return, feel free to share your thoughts. We’re here to understand and improve your experience, and we’ll do our best to help find a solution that works for you.

Still Want to Return?

If, after reviewing your options, you still prefer to return your product, no problem! Just follow the instructions provided through your chosen method. If you no longer have the original boxes or need special assistance, let us know and we’ll make sure to take care of everything for you.

For more information, visit our Returns page.